Refund Policy

For more information on refunds, please refer to our Returns & Cancellation Policy provided on our Platform.

Chargeback and Payment Reversal Protection

1. Finality of Transactions

All payments made for purchase of Products on the Platform are final and binding upon successful authorization by the relevant payment gateway, bank, financial institution or UPI provider.

By placing an order, you confirm that:

You are the authorized holder of the payment instrument used;

The transaction is genuine and not fraudulent;

You will not initiate an unwarranted chargeback or payment reversal. 

2. Prohibition on Fraudulent or Abusive Chargebacks

You agree not to initiate any chargeback, payment reversal, dispute or claim with your bank, card network, UPI provider or payment gateway except in cases of genuine unauthorized transactions.

The following actions shall constitute material breach of these Terms:

  • Initiating a chargeback after receiving the Product;
  • Claiming non-delivery without cooperating in investigation;
  • Filing “fraud” disputes for authorized purchases;
  • Attempting double recovery (refund from Company + chargeback from bank).

3. Investigation Rights

In the event of a chargeback or payment dispute:

The Company reserves the right to submit order confirmation, delivery proof, IP logs, transaction records, communication logs and any other electronic evidence to the payment processor or bank.

Electronic records maintained by the Company shall be deemed valid evidence of the transaction.

4. Recovery of Amounts and Costs

If a chargeback or payment reversal is determined to be wrongful, fraudulent or abusive:

You shall remain liable for:

  • The full transaction amount;
  • Chargeback penalties imposed by payment processors;
  • Administrative handling charges;
  • Legal costs and recovery expenses;
  • Collection agency fees (if applicable).
  •  The Company reserves the right to pursue civil recovery proceedings for such amounts.

5. Account Suspension and Blacklisting

In case of any chargeback dispute, the Company may, at its sole discretion:

  • Suspend or terminate the User account;
  •  Refuse future transactions;
  • Block associated payment instruments, email IDs, IP addresses or delivery addresses.
  • Such action shall be without prejudice to the Company’s right to recover dues. 

6. No Liability for Payment Gateway Actions

The Company shall not be liable for:

  • Payment processing failures;
  • Gateway downtime;
  • Banking system errors;
  • UPI processing delays;
  •  Transaction declines;
  • Duplicate authorization holds (which are controlled by the issuing bank).
  • Any dispute regarding banking procedures must be resolved directly with the respective financial institution.

7. Survival

This clause shall survive termination of these Terms and completion of the transaction.