FAQ
Check our most frequently asked questions here and if you still need help, please feel free to
General
Below are some common questions about our products
1. What is Naughty Nectar Wellness ?
Naughty Nectar Wellness is a premium intimacy and wellness brand designed for individuals and couples. We curate body-safe toys, couple games, candles, lingerie, and intimate essentials that transform everyday moments into playful, meaningful experiences. Built for India, Naughty Nectar Wellness is all about exploring connection, embracing desire without judgment, and bringing joy, confidence, and closeness into every relationship.
2. Are the products safe to use?
“Yes, our products are made from 100% body-safe materials and thoughtfully designed for your safety and comfort.”
3. How do I use the products?
Please read the specific product instructions provided with each item before use.
4. How do I charge the massager?
To charge your massager, connect the charging cable to the port marked “DC” and plug it into a power source. A light indicator will turn on to show that the device is charging. Once the light turns off, your device is fully charged.
Please note: The charging port is designed to be secure and may appear subtle. Ensure the charging pin is inserted firmly until it sits properly in place. If the pin isn’t fully connected, the device may not charge.
5. How many days of warranty do you provide ?
We have a warranty on our electronic items of 365 days. To know if your product qualifies for replacement warranty or refund, contact us on support@naughtynectarwellnes.com
Shipping & Returns
Below are some common questions about our products
1. Will my order be shipped discreetly?
Your products will either arrive in a cardboard mailer box or a compostable mailer bag (depending on the size of your order).
We respect your privacy so your order will be shipped discreetly with no branding on the outside of the box or mailer bag.
2. How do I track my order?
Please refer back to the shipping confirmation email for your tracking link to monitor the estimated delivery time for your package. In the event you have not received your shipping confirmation email or can’t find your tracking number, please contact our customer service team at support@naughtynectarwellnes.com and we will be happy to assist you.
3. What should I do if I entered an incorrect address at checkout?
We’ll always try our best to update your shipping address after your order is placed. However, once an order is processed and handed over to our delivery partners via Shiprocket, changes may no longer be possible.
If you need to update your address, please email us at support@naughtynectarwellnes.com within 12 hours of placing your order. Our team will do everything we can to assist before it’s shipped.
If your order has already been dispatched, you can use the tracking details shared via Shiprocket to request updates directly with the courier partner.
4. What is your Refund Policy ?
More information on our Refund Policy can be found here Returns & Exchanges
5. What if my item is damaged, defective, or incorrect? ?
More information on our Refund Policy can be found here Returns & Exchanges